Veterans Relationship Management Program Information Technology Solutions and Support Services IDIQ

Veterans Relationship Management (VRM) is an easy to use, flexible, multiple-award, Indefinite Delivery/Indefinite Quantity (ID/IQ) contract vehicle hosted by the the Veteran’s Affairs Technology Acquisition Center, (TAC) to provide a broad range of information technology solutions surrounding VA’s Veteran Relationship Management program, efforts and surrounding tasks.

SRA Contract Number: VA118-11-D-0053

Eligible Users: Department of Veterans Affairs

Contract Ceiling: $480 million

Period of Performance: A five–year period, from June 24, 2011 to June 23, 2016

Available Order Types: Firm Fixed Price, Cost Reimbursement, Indefinite Delivery Indefinite Quantity, Time and Materials


VRM supports VA’s initiative focused on empowering veterans and beneficiaries, enabling them to access VA through multiple accurate and flexible communication channels. And allowing internal staff and stakeholders means to capture, store, share and search for information across all VA organizations. Providing a shared contact record among all VA organizations, clients and information management to ensure continuity of services.

Service Offerings

VRM has established seven work streams, in which individual task orders will be issued for work to be performed within one or more of the areas/streams:

  • Voice access modernization (VAM)
  • Identity and access management (IAM)
  • Customer relationship management (CRM)
  • Unified desktop (UD)
  • Web/self service
  • Knowledge management (KM)
  • Member and integration services